Every get frustrated dealing with bureaucracies?

I think the thing that really ticks me off is that I’m not being treated as a person. I’m just another problem in someone’s day — just another voicemail, email or ticket in their inbox.

Of course, it’s a two-way street. The real problem is the processes, policies, and procedures that call center people, for example, are forced to regurgitate. But they’re the only humans you deal with. It’s hard to remain civil sometimes, even when they’re as much a victim of the machine as you are.

So, I’m going to try some radical, old-school approaches wherever possible: talk to people in person, get to know them by name. Avoid email, texting, portal messages, voicemail, and apps. Go there. Build trust.

But I’m pretty sure there are policies against that.

We’ll see.